Responsibilities of the User: Should I report a bug?

The short answer to this question is YES!

Software modifications & updates are ever-evolving. Because software is constantly changing, you may run across a bug periodically. Do not be alarmed! This is not uncommon. There is no such thing as perfect software.

So, what do you do when your software doesn’t work? Throw up your hands and scream? Sit silently and fume? Send a message with a question (and lots of details about what went wrong)? All the above?

Here at Bluestreak | Bright-AM we have found the most effective way to get a resolution to a software issue is by sending in a help request. Sending a Help Request creates a Concern in our Bluestreak system, which then notifies our team the request has been sent. It is then assigned to the person best equipped to resolve the problem.

The most important thing to remember is to include as many details about the issue as possible. This will help us to determine what caused the problem and hopefully lead to a quick & painless resolution. Using phrases such as “it’s broke” & “it’s not working correctly" doesn’t give us much to work with. Remember the more detailed you are in the description of the issue, the quicker the issue will get resolved!